IT Force Managed IT Services & IT Support
For less than the cost of a single IT person, IT Force offers your business a complete IT department. This includes the best technical team on demand, unlimited remote and onsite support, access to a wide array of skills, ongoing IT consultancy – and we don’t take holidays or call in sick! Our package simply provides the most economical access to a complete IT service solution for your business.
Our IT Managed Servicesfulfils key criteria set out by IT Force to ensure your business gets the ICT services it needs:
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- Help Desk Telephone Support
No voicemail, on-hold music or telephone answering machine – you speak immediately to a human-being and nearly 100% of the time it is Conor Ward, our Helpdesk Manager.
- Proactive IT System Monitoring & Management
Our team use some incredible technology to remotely monitor and manage your IT meaning we get notification of an issue, fix it and document it before you even know.
- Scheduled Onsite Visits
We supplement our proactive, remote support with scheduled onsite visits for IT projects, IT health checks and preventative maintenance – and you see the same person each time!
- Emergency Onsite Visits
In the unlikely event of a critical issue with your systems that is not fixed instantly via our remote technology, we will have our team onsite and you back up and running.
- Third-Party Management
In order to ensure you have one single point of contact for all your IT needs, your team will manage all other related vendors on your behalf (e.g internet provider, web hosting).
We assign a dedicated procurement specialist, Joe Fagan, who advises on and sources competitive quotes for whatever hardware and software you require.
- Virtual IT Director
As part of our IT Managed Service you get, free of charge, a Virtual IT Director, Joe Molloy, who plans your IT environment and advises on IT strategy and alignment to business goals.
- Ongoing Performance Statistics
We update you on response times, resolution times and conformance to your Service Level Agreement (SLA). We actually fix the majority of incidences within minutes.
All clients are regularly consulted to give feedback on service performance, good or bad. Because we have listen over the past decade, we think we have perfected the art of IT management and support!
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