IT Managed Services

Our complete IT Managed Service solution is designed around the needs of clients without an expert in-house IT resource or IT department and who prefer to focus management energies elsewhere.  IT Force take over control of your complete IT requirements, managing day-to-day IT services and providing strategic IT consultancy and advice regarding IT-related business issues.

IT Force’s user support is delivered by a dedicated Help Desk team, providing telephone and remote support via our custom built and ITIL-aligned Service Desk.  Our Help Desk team is augmented by a team of onsite engineers who visit client sites as scheduled or as need be, depending upon the client's needs.

For less than the cost of a single IT person, IT Force offers your business a complete IT department.  This includes the best technical team on demand, unlimited remote and onsite support, access to a wide array of skills, ongoing IT consultancy – and we don’t take holidays or call in sick! Our package simply provides the most economical access to a complete IT service solution for your business.


Key Features...

 

  • Help Desk Telephone Support
    No voicemail, on-hold music or telephone answering machine – you speak immediately to a human-being and nearly 100% of the time it is Yuri Lourenco, our Helpdesk Manager.

 

  • Proactive IT System Monitoring & Management
    Our team use some incredible technology to remotely monitor and manage your IT meaning we get notification of an issue, fix it and document it before you even know

 

  • Scheduled Onsite Visits
    We supplement our proactive, remote support with scheduled onsite visits for IT projects, IT health checks and preventative maintenance – and you see the same person each time!

 

  • Emergency Onsite Visits
    In the unlikely event of a critical issue with your systems that is not fixed instantly via our remote technology, we will have our team onsite and you back up and running.

 

  • Third-Party Management
    In order to ensure you have one single point of contact for all your IT needs, your team will manage all other related vendors on your behalf (e.g internet provider, web hosting).

 

  • Procurement
    We assign a dedicated procurement specialist, Joe Fagan, who advises on and sources competitive quotes for whatever hardware and software you require.

 

  • Virtual IT Director
    As part of our IT Managed Service you get, free of charge, a Virtual IT Director, Joe Molloy, who plans your IT environment and advises on IT strategy and alignment to business goals. 

 

  • Ongoing Performance Statistics
    We update you on response times, resolution times and conformance to your Service Level Agreement (SLA).  We actually fix the majority of incidences within minutes.  See our recent performance metrics.

 

All clients are regularly consulted to give feedback on service performance, good or bad.  Because we have listen over the past decade, we think we have perfected the art of IT management and support!

Joe Molloy, Managed Services Director, IT Force and Diarmaid O'Corrbui, Director, Prospectus

     

Customer Feedback: Diarmaid O'Corrbui

“We wanted a flexible company that could meet our needs quickly. We cannot afford to have our systems down for any length of time.  IT Force in its proposal and subsequent delivery of service has proven its superior speed of response.”      

Read the full story


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