OSK Business Consultants - IT Managed Services

OSK is a Dublin-based company that specialises in advising growing businesses from smaller family-run operations to large corporate groups. OSK decided to appoint a third-party IT service provider to manage the company’s IT environment and provide Help Desk services. OSK also recognised the need for ongoing IT strategy advice and recommendations.

With a managed support client list including many Government bodies, ! nancial services ! rms and other professional services organisations, OSK recognised that IT Force had the experience and technical skills to deliver the high level of service needed. Additionally, IT Force’s professional approach and competitive pricing were also deciding factors.

Once OSK decided upon its preferred managed service provider, IT Force prepared a professional services project, called the Base Line Process (BLP), which is one of the steps carried out before the IT Force solution can be deployed to a new client. As part of the BLP project, a comprehensive IT review and site audit was carried out, a Client Run Book (CRB) was compiled and a mutually-agreed Service Level Agreement (SLA) was signed.  A number of short, medium and long-term IT recommendations were generated during the BLP, which OSK agreed to implement on an ongoing basis. In addition to providing Help Desk services during OSK working hours, IT Force remotely monitors and manages all aspects of the company’s network and systems. IT Force is responsible for the stability of OSK’s IT environment, and takes proactive steps to ensure the system facilitates OSK reaching its business objectives.

“OSK sought a proven managed support solution to ensure our systems were properly looked after at all times,” says David Price, Partner OSK. “In addition to remotely monitoring our IT environment, IT Force provides superior help-desk support from their Service Desk and ongoing strategic consultancy. 

”The IT Force solution meets all of OSK’s IT requirements, managing both internal- and external-facing systems and thus eliminating the need for (and cost associated with) dedicated IT staff.  As a professional services company holding clients’ confidential financial information, OSK needs to make certain that its data remains secure at all times, and IT Force’s monitoring and managing of the organisation’s systems ensures this.  By focusing on mission-critical business requirements, IT Force enables OSK to maximise return on IT investment by ensuring system stability and sustainability. Finally, the managed support service has improved end-user productivity by reducing network downtime and boosting system efficiency. “I would not hesitate to recommend IT Force as a managed support provider to any small or medium-sized business in Ireland,” says David Price, Partner OSK.