Professional Services

ICT Assessments, Procurement and Project Management


Software Asset Management (SAM)

Software Asset Management (SAM) is a best practice incorporating a set of proven processes and procedures for managing and optimising your organisation's IT assets. Implementing SAM protects your software investments and helps you to recognise what you have, where it's running, and if your organization is using your assets efficiently.

How does our Software Asset Management work?

The Software Asset Management (SAM) service offered by IT Force is a completely independent service.  We use a range of tools to provide the client organisation with an overview of their Microsoft software assets. 

The first stage will be the identification of what software is installed, where it is running, and if it is in use.  The resultant reports will be reconciled with the software licenses that the company has.  This reconciliation will help to identify any issues such as under licencing.  If your licencing is not compliant we will be able to advise you on the best, most cost effective way to get up to date. 

Our SAM consultants have a depth of knowledge and experience in the area of automated software discovery and licensing knowledge, especially for Microsoft products.

How do clients benefit from Software Asset Management?
Software Asset Management allows for the effective management and control of software assets. The Software Asset Management service offered by IT Force is completely independent and it will help you to control costs, remain compliant and optimise your software investments.

ICT Assessment

An ICT assessment will, at a minimum, look at the IT infrastructure that is in place in the organisation.  The IT infrastructure includes the hardware, software, network resources and services that are required for the existence, operation and management of the IT environment.

How does our ICT Assessment work?

A pivotal part of our ‘on-boarding’ process is the initial ICT assessment.  Unlike many other companies this ICT assessment is not confined to the IT infrastructure that is in place.  We also speak at length to the users of the IT systems and the management of the organisation to get an understanding of their individual IT needs.  We identify the systems that they use and the priorities that they place on the different systems.

The information gathered during this stage forms the basis for any advice we may give on technical strategy and it helps us to ensure that what we advise is aligned to the business goals.  We can now make a clear assessment of where the focus should be exerted in terms of IT expenditure and effort. 

Following the ICT assessment the resultant reports are compiled jointly by a number of IT Force personnel.  Our teams are made up of highly experienced and qualified IT and business professionals with exposure to a wide range of industry sectors.  They are well equipped with the skills and abilities needed to deliver a comprehensive assessment of the current IT environment and a detailed review of the IT strategy most suited to the clients business. 

The report that will be delivered to the client will include an assessment of the IT infrastructure and a review of how the IT is aligned to the business needs.  It will make recommendations that should be implemented over a number of terms including immediate, short to medium and long term.

How do clients benefit from an ICT Assessment?
The ICT assessment will deliver a clear picture of where you are with your IT infrastructure.  It helps you to identify where you need to focus your time and resources.  An ICT assessment can help to provide the direction that is needed to ensure that your IT environment is aligned to support you in achieving your business goals.


Procurement

Procurement is the purchase of good or services from an external source.



How does our Procurement service work?

Our Procurement Manager will source and purchase IT equipment on your behalf. 

You can order a specific item, or you can tell us what you need and we can source the most suitable product for you.  The IT Force procurement department and our service desk engineers work closely together to ensure that the items requested, or required, are specified correctly. 

We have established relationships with a multitude of suppliers and our vendor neutral status means that we will always strive to source and recommend the solution that best fits the requirements of the client.

How do clients benefit from Procurement services?
When it comes to purchasing IT hardware or software there are so many options out there and it is sometimes necessary to get specialist help.  This will ensure that the item that are purchasing is compatible with your IT environment.


Third Party Vendor Management

With Third Party Vendor Management one company acts as the single point of contact for any maintenance and support requirements, and all incidents that are recorded are subject to the same ticketing procedures.

How does our Third Party Vendor Management work?

The client run book compiled at the onset of the support contract will serve as a data repository cataloguing all major IT infrastructure, architecture, network topology, security, relationships and dependencies.  In addition to this it will detail third party vendor relationships, responsibilities and contact information.

IT Force will liaise directly with third party hardware suppliers to ensure proper warranty, support and maintenance for the client.  We will endeavour to ensure that full advantage is taken of OEM warranties on any new equipment.  This will also involve liaising with other vendors who may already be supporting existing equipment. 

IT Force will receive all support calls and emails from the client relating to third party vendor issues. We will resolve those within our capabilities and where necessary initiate the activity of third party suppliers.  We act as the single point of contact for any maintenance and support requirements, and all incidents are subject to the same ticketing procedures.

How do clients benefit from Third Party Vendor Management?
Without this facility customers themselves would be required to follow up with other vendors where IT Force may already be actively involved in delivering or repairing a shared solution. This could likely result in excessive customer involvement in technical issues and communication breakdown between IT Force and 3rd party vendors.


Third Party Upgrade Support

This is the support that is given to an external company in the event that they choose to upgrade the software, or hardware that they have in place at the client site.


How does our Third Party Upgrade Support work?

This service offers support or assistance to a third party that wishes to add, move or modify any new, or existing and otherwise operational software or hardware.  This upgrade is not necessitated by any preceding system fault or failure. 

Clients can schedule an engineer to perform the upgrade of an application, or operating system that falls outside the scope of standard support.  They may also request the provision of support to third party vendors of Line of Business applications or suites where broader administrative privilege, environmental knowledge or technical competency may be required.

How do clients benefit from Third Party Upgrade Support?
This will help to ensure that the upgrade does not make any elements of the IT environment unstable.  It will also eliminate an upgrade failure due to the administrator holding insufficient permissions.