System Management

Server Monitoring, Security Patching, Active Directory


Server Monitoring

This monitors the performance of the servers within a company’s IT infrastructure.
 

How does our Server Monitoring work?

IT Force remotely monitors the performance of servers located in client sites on an automated basis.  Server monitoring measures metrics such as CPU usage, memory usage, network performance and disk space.   

If there is an issue an alert is raised immediately with our service desk team.  This is then investigated and, in most instances, the problem is identified and remedied before there is any impact to the business. 

IT Force can also identify potential problems and recommend solutions to ensure that they do not escalate and affect business operations.

How do clients benefit from Server Monitoring?
You need this service because server downtime could have drastic consequences for your business. Servers are an essential part of ensuring your business operations run smoothly by streamlining business processes, creating security and allowing employees to collaborate effectively and productively.


Citrix Server Monitoring

This monitors specific Citrix server services and underlying server platform performance within a company’s IT infrastructure.
 

How does our Citrix Server Monitoring work?

IT Force remotely monitors the Citrix servers in client sites on an automated basis.  Citrix server monitoring measures specific Citrix services as well as underlying server platform metrics such as CPU usage, memory usage, network performance and disk space.   

If there is an issue an alert is raised immediately with our service desk team.  This is then investigated and, in most instances, the problem is identified and remedied before there is any impact to the business. 

IT Force can also identify potential problems and recommend solutions to ensure that they do not escalate and affect business operations.

How do clients benefit from Citrix Server Monitoring?
If you have a Citrix server, you need this service because server downtime could have drastic consequences for your business. Servers are an essential part of ensuring your business operations run smoothly by streamlining business processes, creating security and allowing employees to collaborate effectively and productively.


File and Print Server Monitoring

File and print services monitoring monitors specific file and print server services and underlying server platform performance within a company’s IT infrastructure..  File and print services allow people to store, secure, share, and print files over the network. 

How does our File and Print Server Monitoring work?

A file server's primary purpose is to provide a location for shared file access, i.e. shared storage of computer files (such as documents, sound files, photographs, movies, images, databases, etc.) that can be accessed by workstations attached to the network. It is designed primarily to enable the rapid storage and retrieval of data and share this information with others.  A print server's primary purpose is to provide a location for shared printers attached to the network which multiple computers can take advantage of.

IT Force remotely monitors the file and print servers on an automated basis to ensure that they are operating at optimum levels. 

If there is an issue an alert is raised immediately with our service desk team.  This is then investigated and, in most instances, the problem is identified and remedied before there is any impact to the business.

How do clients benefit from File and Print Servers Monitoring?

It is important that the file and print servers are monitored to ensure that they are working effectively.  File servers give users access to files on the network and print servers provide users with access to printers. 
Without access to siles and printer services the daily functioning of the business would be adversely affected.


Microsoft Exchange Server Monitoring

Microsoft Exchange server monitoring monitors specific Exchange server services and underlying server platform performance within a company’s IT infrastructure. Microsoft Exchange is a collaborative software product which handles email, calendars and daily tasks. 

How does our Microsoft Exchange Server Monitoring work?

IT Force remotely monitors the Exchange servers in client sites on an automated basis.  Exchange server monitoring measures specific Exchange services as well as underlying server platform metrics such as server availability, protocol availability, and server statistics. 

In the event errors are detected or specific thresholds are met or broken, alerts are automatically generated notifying our service desk team.  This is then investigated and, in most instances, the problem is identified and remedied before there is any impact to the business. 

IT Force can also identify potential problems and recommend solutions to ensure that they do not escalate and affect business operations. 

Effective Exchange server monitoring leads to increased server, services and application availability.  It allows the fast detection of network outages, protocol failures and email server failures and delays.

How do clients benefit from Microsoft Exchange Server Monitoring?

If you have a Microsoft Exchange server you need this service necause the Exchange server is critical to the smooth functioning of many businesses.  Microsoft Exchange server downtime could have drastic consequences for your business.
Microsoft Exchange is a collaborative software product which handles email, calendars and daily tasks.  It is one of the essential parts of a networks messaging landscape.
Even a small problem in the Microsoft Exchange server can to significant troubles which, further affects the business operations and also the productivity of the employees.


On-Premise Backup Monitoring

The software for on-premise backup is installed on a dedicated server.  It allows for greater control than a cloud hosted back up service, but it requires additional hardware to setup and a dedicated IT department (internal or external) to manage.

How does our On-Premise Backup Monitoring work?

IT Force’s on-premise backup monitoring and reporting service monitors the backup at the client’s site.  The back-up is generally automated and is scheduled to run at a scheduled time.  All data is copied to physical media. 

If there is an issue with the backup an alert is raised immediately with our service desk team.  This is then investigated and, in most instances, the problem is identified and remedied before there is any impact on the company.

How do clients benefit from On-Premise Backup Monitoring?
The on-premise backup monitoring and reporting service is important in identifying any issues with backup routines.  If the backups are not being completed successfully the company may not be able to restore data from the backup.

There are a wide number of instances in which you may need to restore data from the backup, such as hardware failure, theft, virus infection, accidental deletion, or major disasters including fire and flood.


Security Patching

A security patch is a change applied to computer software to correct the weakness described by a vulnerability. This corrective action will prevent successful exploitation and remove or mitigate a threat’s capability to exploit a specific vulnerability. Security patches are the primary method of fixing security vulnerabilities in software.

How does our Security Patching work?

IT Force can remotely scan networks for gaps in security and apply patches to close these gaps.

How do clients benefit from Security Patching?
Potential consequences of not installing security updates are damaged software, loss of data, or identity theft. Every year, malware causes damage of millions of euros worldwide. Not installing security updates, allows malware to exploit loopholes that have long been patched. Vulnerabilities can potentially be exploited within hours of them becoming publicly known. So once a security update is available, you should immediately install the fix to protect your system from malware attacks.