Deskside Support Contract

Role: Contract (Starting March) - 5 months+
Location: Dublin 2 
Salary: Full time daily rate contract role 

Our client, an Education and training state body, is looking for an experienced deskside support engineer with customer-friendly attitude to act as single point of contact for end users to receive support and maintenance within the organisation's desktop environment

Desktop Support 

  • Install, upgrade, support and troubleshoot, Windows 10, Office 365 and any other authorised desktop applications

  • Install, upgrade, support and troubleshoot for printers, mobile devices and any other authorised peripheral equipment

  • Configure desktop hardware to corporate standards

  • Liaise with third party suppliers as appropriate

  • Manage calls using the call management system

Skills and experience required

  • Degree or any other relevant IT qualification

  • 2+ years’ experience in a similar role is a must

  • Experience of Microsoft Windows 10, Microsoft Office 365 and Microsoft Exchange

  • Active Directory – user and group security and group policy configuration

  • Managed desktop anti-virus management systems

  • Understanding of ITIL framework and related processes

  • Experience of desktop imaging / desktop application deployment

  • Microsoft RDS

  • Knowledge of remote connectivity tools such as LogMeIn and RDP

  • Microsoft Intune

If you are interested in this opportunity and feel that you have the required experience, please send your CV to careers@itforce.ie 

By applying to this role, you are submitting and consent to your CV and relevant personal data (contact details, work and education history) to be considered for this position. Should you be unsuitable for this role IT Force may store your details for similar future roles. All personal data will be held and processed in accordance with applicable Data Privacy legislation and our Privacy Policy.

IT Force will never share your details without prior discussion and approval.

Kieran Fallon