The IT Force Road to Service Excellence
October 9th 2014
The Guinness Storehouse, Dublin was the location for yesterday’s Experience Event, organised by the Service Desk Institute (SDI). Based in London, the SDI is the leading professional body for IT service and support.
Targeted at IT professionals, the Experience Event was designed to inspire attendees, and to allow them to meet and learn from others who share the challenges that IT service provision bring. Speaking at the event was IT Force’s service delivery manager, Conor Ward. Conor had the attention of the full house as he delivered a thought provoking presentation entitled ‘The IT Force Road to Service Excellence’.
Conor also collected IT Force’s finalist award for the 2014 Best Managed Service Desk category in the IT Support and Service Awards. These awards are among the most coveted honours in the IT service and support management industry. IT Force, the only Irish finalist, came runner-up to Romanian based IT support company Endava.