IT Force updates in response to Coronavirus (COVID-19)

The coronavirus (COVID-19) situation is evolving rapidly. IT Force is prepared to help you stay productive and navigate potential business challenges.

We have created a number of pieces of content that are beneficial for any users working from home and also avoid getting caught from Coronavirus related scams.

Webinar - how to work from home the right way available to all our customers here

A guide on how to set up your remote working space

Practical tips to protect against Coronavirus scams

Working from home checklist

We have made changes to Windows updates for customers as advised in a recent mail and if you require further info please contact your vCIO.

IT Hardware Requirements

Many manufacturing and supply chains are shut down or otherwise disrupted, it may become difficult to procure new computers and other IT equipment in the coming weeks and months. If you have any new hires on the horizon or other IT purchases in mind that we’re not aware of, please let us know so we can have plenty of lead time to order the equipment.

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Be Aware of COVID-19 Phishing Scams:

IT Force encourages individuals to remain vigilant and take the following precautions.

  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.

  • Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19.

  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.

What You Can Do To Facilitate Working From Home:

  • If you are experiencing internet connectivity problems, please restart your internet equipment (modem, router, wi-fi access points). This will resolve most issues.

  • If internet seems slow, sometimes this can be caused by a browser with many tabs opened or a computer that hasn’t been recently rebooted. It’s always a good idea to close and reopen your browser if web browsing seems sluggish or, even better, restart your computer. Several people on the network can also cause slowness e.g. another user watching Netflix, gaming etc.

  • It is always advisable to use your company-issued computer to perform any work or access any company data or resources. Your personal computer may not have the same level of protection as your company computer.

  • IT Force will make best endeavours to support home workers, but limited to what we can do. We will monitor the volume of tickets and types of requests. You should continue